6
American Express expands Singapore Decision Science Center of Excellence

American Express expands Singapore Decision Science Center of Excellence


American Express expands Singapore Decision Science Center of Excellence

[From left to right] Marlin Brown, Singapore Country Manager, American Express, Anna Marrs, Group President, Global Commercial Services and Credit & Fraud Risk, American Express, Jacqueline Poh, Managing Director, Singapore Economic Development Board, Chao Yuan, Executive Vice President, Decision Science & Data Strategy, American Express, Philbert Gomez, Vice President and Head, Digital Industry Singapore, Changbin Wang, Managing Director, Singapore Decision Science Center of Excellence, American Express. (photo credit: American Express)

American Express today announced that it is deepening its investment in artificial intelligence with the expansion of the Singapore Decision Science Center of Excellence (CoE). The CoE will now extend beyond credit decisioning and fraud prevention use cases to also focus on data science applications in the areas of marketing and servicing model development and production, utilizing artificial intelligence (AI) and machine learning (ML). As part of the expansion, the CoE will also create a generative AI Research & Development practice focused on new AI applications for servicing, risk, and technology. 

“American Express was an early adopter of AI, recognizing its ability to make a transformative impact on various aspects of our business. The Singapore Decision Science Center of Excellence expanded our global data science and technology capabilities, allowing us to maintain our world-class credit and fraud risk results and continue on our journey of AI innovation. In the next phase of the Center of Excellence, we will bring this same level of innovation to marketing and servicing use cases to deliver on our vision of providing the best customer experience every day.”

Anna Marrs

Group President, Global Commercial Services and Credit & Fraud Risk

American Express

In 2022, American Express invested nearly $5.5B in marketing globally. With the expansion of the Singapore Decision Science CoE, data scientists will leverage AI to further optimize the customer marketing portion of our spend by creating personalized and relevant experiences across digital channels. The Decision Science team will also use AI to continue enhancing our digital servicing options, providing greater personalization and nuance in every interaction.

The American Express Singapore Decision Science CoE was established in 2022 with support from the Singapore Economic Development Board (EDB) and Digital Industry Singapore (DISG). Singapore was selected as the location for the CoE because of its exceptional and diverse technical talent pool and its proximity to multiple American Express operational hubs in Asia Pacific. In the initial phase of the CoE, fifty percent of hired talent were women and over ninety percent hold a PhD.

American Express expands Singapore Decision Science Center of Excellence

[From left to right] Jacqueline Poh, Managing Director, Singapore Economic Development Board and Anna Marrs, Group President, Global Commercial Services and Credit & Fraud Risk, American Express at the official opening of the American Express Decision Science Center of Excellence. (Photo credit: American Express)

“EDB supports the development of innovative generative AI applications in businesses in order to improve their productivity and products. We are delighted to partner American Express as it expands its Decision Science Centre of Excellence which will develop novel generative AI tools to serve its global customer base."

Jacqueline Poh

Managing Director

EDB

Hiring for the Decision Science CoE is ongoing. Amex is seeking candidates with master's degrees or PhDs in the areas of mathematics, engineering, statistics, physics, operation research, computer science, or other equivalent technical programs for data scientist and AI/ML researcher roles. Interested candidates can check here for job listings.

Contact Us Icon
Reach out to us for information on how we can facilitate your investment journey
Subscribe Icon
The latest business insights and news delivered to your inbox
Subscribe now